Fraud and Applications Support Analyst

Position: Fraud and Applications Support Analyst Company: Deep Dive Hire (recruiting for a global technology leader) Location: Surrey Type: Full-Time, Shift-based (4x4 days and nights)

About the Company

Deep Dive Hire is recruiting for a global leader in innovative technology solutions for government and commercial clients. This organisation excels in intelligent payment systems, secure communications, and comprehensive fraud prevention across multiple sectors.

Role Overview

We are looking for a Fraud and Applications Support Analyst to provide second-line technical support across a range of applications and systems. This role will focus on identifying and preventing fraud while offering technical support for database and application systems.

Key Responsibilities

• Provide application support, troubleshooting, and root cause analysis.
• Offer second-line technical support to teams working with Unix, Wintel, Oracle, and MS SQL.
• Develop and manage fraud reports to identify and reduce fraudulent activity.
• Investigate actual or potential fraud cases and collaborate with internal and external teams to prevent fraud.
• Maintain support documentation and prepare SLA reports.
• Participate in the on-call rota as required.

Requirements

Essential:

• BA/BSc in IT or related field, or equivalent experience.
• Strong experience with relational databases (Oracle, MS SQL).
• Background in fraud detection or application support.
• Proficient in MS Office, especially Excel and Access.
• Experience handling sensitive information and working with remote teams.

Desirable:

• Experience with Unix shell scripting, .Net, C#, or ASP.Net.
• Knowledge of PCI DSS regulations and payment processing.
• ITIL foundation certification or higher.

Successful candidates will undergo security checks.